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Messages Guide and Reference

Problem Summary Form

  1. Record the current date and time: _________________________
  2. Record the system date and time (if available): _______________________
  3. Record the symptom number: _____
  4. Record the service request number (SRN): __ __ __ - __ __ __
  5. Record the three-digit display codes (if available): ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______ - ______
  6. Record the location codes:
    1. First FRU: __ __ - __ __ - __ __ - __ __
    2. Second FRU: __ __ - __ __ - __ __ - __ __
    3. Third FRU: __ __ - __ __ - __ __ - __ __
    4. Fourth FRU: __ __ - __ __ - __ __ - __ __
  7. Describe the problem:
    _____________________________________________________________________
    _____________________________________________________________________
    _____________________________________________________________________
    _____________________________________________________________________
    _____________________________________________________________________
    _____________________________________________________________________
  8. Describe any failure data captured for the problem, such as system dumps, core dumps, error IDs, error logs, or messages. Save the failure data for examination by your service organization.
    _____________________________________________________________________
    _____________________________________________________________________
    _____________________________________________________________________
    _____________________________________________________________________
    _____________________________________________________________________
    _____________________________________________________________________

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