Problem Summary Form

Background Information

1. Record the Current Date and Time _______________________________
2. Record the System Date and Time (if available) ______________________
3. Record the Symptom ________________________________________
4. Record the Service Request Number (SRN) or error codes ____________________________________________________
5. Record the Three-Digit Codes (if available) __ __ __ - __ __ __ - __ __ __ -__ __ __
6. Record the Location Codes

• First FRU__ __-__ __-__ __-__ __
• Second FRU__ __-__ __-__ __-__ __
• Third FRU__ __-__ __-__ __-__ __
• Fourth FRU__ __-__ __-__ __-__ __

Problem Description

Data Captured

(Describe data captured, such as system dumps, core dumps, error IDs, error logs, or messages, that needs to be examined by your service organization.)

(After completing this form, copy it and keep it on hand for future problem solving reference.)