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Problem Solving Guide and Reference

About This Book

The AIX Version 4.3 Problem Solving Guide and Reference provides information to help you investigate, define, and fix problems with the operating system, software or hardware, or other programs installed on the system. Follow the procedures in Chapter 1, "Problem Solving Overview," before placing a service call.

How to Use This Book

Note: Before beginning problem determination, make a copy of the Problem Summary Form located in Chapter 1 to record problem information.

If a three-digit value is displayed on your system unit or if a message is displayed on your screen, go directly to the AIX Version 4.3 Messages Guide and Reference for information about the message and recovery procedures.

This book enables you to locate problem solving instructions and tools according to your needs and knowledge level. Chapter 1 contains prerequisite information for the rest of the book including the Symptom Index and the Problem Summary Form. Chapters 2 through 8 provide troubleshooting procedures for specific problems. Chapters 9 through 12 provide tools for investigating system problems and require some programming knowledge.

Overview of Contents

Directed Problem Analysis

Problem Solving Tools

Reference Information

Highlighting

The following highlighting conventions are used in this book:

Bold Identifies commands, keywords, files, directories and other items whose names are predefined by the system.
Italics Identifies parameters whose actual names or values are to be supplied by the user.
Monospace Identifies examples of specific data values, examples of text similar to what you might see displayed, examples of portions of program code similar to what you might write as a programmer, messages from the system, or information you should actually type.

ISO 9000

ISO 9000 registered quality systems were used in the development and manufacturing of this product.

Related Publications

The following books contain information about or related to problem solving:

Ordering Publications

You can order publications from your sales representative or from your point of sale.

To order additional copies of this book, use order number SC23-4123.


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