[ Next Article | Previous Article | Book Contents | Library Home | Legal | Search ]
Messages Guide and Reference

Identifying the Problem

The following topics can help you identify and solve common problems that might have caused an error message:

If you cannot find the solution to your problem in these articles, return to "Recovering from Software Errors" .

Problems with the Command

The error message may result from problems with the command you entered, such as the following:

Problems with the Input File

The error message may result from problems with the input file, such as the following:

Problems with the Network

Some error messages result from problems with the network. If your command reads from another system, writes to another system, or runs on another system, you may receive error messages under the following conditions:

To check for network problems, run the ping command for each system you need to contact (for example, the system holding the command or output file), as follows:

ping SystemName

If the ping command returns an increasing number of packets sent, you are connected to the system you need. Press Ctrl-C to interrupt the ping. The problem is not in the network connections; return to "Identifying the Problem" .

If the ping command returns 0 packets sent, you are not connected to the system you need. The problem may be with your system, the target system, or the network itself. See "Network Problems" in in AIX Problem Solving Guide and Reference for more information.

Problems with the Device

Some commands work only when a specified device is up. For example, you cannot print to a printer that is turned off. You may receive an error message if your command requests an unavailable device.

See "Device Problems" in in AIX Problem Solving Guide and Reference for detailed information on solving device problems.

Problems with the Output File

The error message may result from problems with the output file, such as the following:

Other Problems

For other problems, see the "Symptom Index" in in AIX Problem Solving Guide and Reference, which covers additional topics such as media problems, printing problems, clock problems, terminal problems, and hardware problems.

AIX also contains an error logging facility that keeps a record of errors so they can be tracked and debugged. For more information, see "Error Logging Facility" in in AIX Problem Solving Guide and Reference.

If you cannot find the solution to your problem in these articles, return to "Recovering from Software Errors".


[ Next Article | Previous Article | Book Contents | Library Home | Legal | Search ]