Interpreting Values in the Operator Panel Display

Problem Solving Guide and Reference

Interpreting Values in the Operator Panel Display

If the diagnostics program has trouble loading and the system has an operator panel display, a code will be displayed in the operator panel display. Some values are steady, some values alternate between two or more values, and one code flashes on and off.

Choose from the following list for information about interpreting and acting on your code:

DISPLAYED VALUE	DEFINITION
c31 (steady)	When the `c31` code appears, your diagnostics program cannot detect a console display. Follow the instructions on your screen to select a console display. If you do not have a console display, set the mode switch first to Normal and then back to Service to indicate to the diagnostics there is no console display. Note: Trouble with either your display or your keyboard can prevent you from selecting a console display. If your screen appearance is bad (distorted or unreadable), go to Identify Your Console Display. Follow the instructions for correcting the screen problem. If you cannot make a screen selection because your keyboard seems not to respond, you might have a problem with your keyboard. Go to Identify Your Keyboard to find the SRN (Service Request Number) you need to report your problem.
8-digit code	This is an error code, and should be recorded and reported to your service representative.
3-digit code starting with F	This is a three-digit firmware checkpoint. Record and report the code to your service representative.
3-digit code that Does not start With F	This is a three-digit AIX event indicator. Record and report SRN 111-xxx, where xxx is the three-digit value, to your service representative.
4-digit code starting with 8, 9, or A-F	This is a four-digit firmware checkpoint. Record and report the code to your service representative
4-digit code starting with a number from 0-7.	This is a four-digit AIX event indicator. Record and report SRN 111-xxx, where xxxx is the four-digit value, to your service representative
200 (steady)	When you see a `200` code in the operator panel display, check that the mode switch is set to the Service position. If the mode switch is not in the Service position, set it to Service. Then see Loading the Online Diagnostics in Service Mode or Loading the Standalone Diagnostics in Service Mode for information about restarting your diagnostic tests. If the mode switch is in the Service position, record and report SRN 111-102 to your service representative.
260 (steady)	Note: Record and report SRN 111-101 to your service representative if you are loading Standalone Diagnostics on any machine other than a 7011 or 7008. If your machine is a 7011 or 7008, press the 1 key to continue the diagnostics. Continue with this section if you are loading Online Diagnostics. When you get a `260` code in the operator panel display, check whether the console display is directly attached to the system unit by means of a graphics adapter. If so, go to Responding to the 260, 261, and 262 Values. If the console display is not directly attached to the system, press the 1 key on your keyboard. Observe your system; then, go to Responding to the 260, 261, and 262 Values.
261 (steady)	Note: Record and report SRN 111-101 to your service representative if you are loading Standalone Diagnostics on any machine other than a 7011 or 7008. If your machine is a 7011 or 7008, press the 1 key to continue the diagnostic. Continue with this section if you are loading Online Diagnostics. Press the 1 key on your keyboard. Observe your system; then, go to Responding to the 260, 261, and 262 Values.
262 (steady)	Note: Record and report SRN 111-101 to your service representative if you are loading Standalone Diagnostics on any machine other than a 7011 or 7008. If your machine is a 7011 or 7008, press the 1 key to continue the diagnostic. Continue with this section if you are loading Online Diagnostics. Your diagnostic program did not detect a keyboard. If a keyboard is attached to the keyboard connector (K) on the system unit, record and report SRN 101-262 to your service representative. Otherwise, press the 1 key on your keyboard; then, go to Responding to the 260, 261, and 262 Values.
888 (flashing)	A flashing 888 indicates that a problem was detected, but could not be displayed on the console. The 888 will be followed by either a 102, 103, or 105. The reset button is used to scroll the message. A 102 code indicates that a software or hardware check occurred and the system could not continue. A 102 message may be followed by a 103 message. If this occurs, follow the procedure for the 103 message. If the 103 message is not displayed, record and report SRN 111-107 to your service representative. A 103 message indicates that a SRN follows the 103. The SRN consists of the two sets of digits following the 103 message. Record and report the SRN to your service representative. A 105 message indicates that an encoded SRN follows the 105. Record and report SRN 111-108 to your service representative.
888 (flashing) followed by a string of numbers	A flashing 888 indicates that a problem was detected, but could not be displayed on the console. The 888 will be followed by either a 102, 103, or 105. A 102 code indicates that a software or hardware check occurred and the system could not continue. A 102 message may be followed by a 103 message. If this occurs, follow the procedure for the 103 message. If the 103 message is not displayed, record and report SRN 111-107 to your service representative. A 103 message indicates that a SRN follows the 103. The SRN consists of the two sets of digits following the 103 message. Record and report the SRN to your service representative. A 105 message indicates that an encoded SRN follows the 105. Record and report SRN 111-108 to your service representative.
Two or More Values (alternating)	Note: Record and report SRN 111-101 to your service representative if you are loading diagnostics from either removable media. Continue with this section if you are loading Online Diagnostics. Your system stopped with two or more values between `221` and `296` alternating in the operator panel display. This code indicates the diagnostics could not be found. If you already tried to load the standalone diagnostics, record and report SRN 111-101.

Responding to the 260, 261, and 262 Values

When you get either a 260, a 261, or a 262 code, you can normally press the 1 key on your keyboard and observe your system. Watch for one of the following results, and perform the indicated procedures.

Note: See the descriptions of these three values, and perform any required steps before continuing with this section.

If information does not show correctly on the console display (the information is distorted, blurred, or not readable), then go to Identifying Your Console Display .
If your console display shows an SRN, record and report the SRN to your service representative.
If your console display shows the MAIN MENU, you can either stop this problem determination procedure or load diagnostic programs from other media.

If you want to stop, record and report SRN 111-103 to your service representative.

If you want to continue, go to Loading the Standalone Diagnostics in Service Mode.